Settlement Services
Immigrant Settlement and Adaptation Program (ISAP) is funded by Citizenship and Immigration Canada to provide initial settlement services for all newcomers to meet their immediate adaptation needs. Some of these services encompass general information about life in Canada, and others such as:
- Healthcare
- Education
- Employment
- Transportation
- Housing
- Social assistance
- Translation and interpretation
- Referral to community resources
- Youth settlement services
Services are offered in our offices on a one-to-one basis, in group session format, and in other locations such as schools and community centers and through information booths. We also provide novel settlement services for newcomer youth. To learn more about governmental settlement programs, please visit www.cic.gc.ca.
Our clients have access to: computers, internet, photocopier and fax machine.
Our staff speak the following three languages English, Arabic, Mandarin, and Urdu.
Services are also provided on a voluntarily basis in Polish, Russian, and Bulgarian.
Eligibility
Services are provided to all newcomers who meet any of the following criteria according to Citizenship and Immigration Canada:
- A person in any immigrant category or class who is either a permanent Resident of Canada but who has not become a Canadian citizen; or
- A protected Person as defined in Section 95 of the Immigration and Refugee Protection Act (IRPA); or
- A person in Canada, whose application for Permanent resident status is being processed in Canada, and who has been informed, by a letter from Citizenship and Immigration Canada, of the initial approval of the application subject to an admissibility assessment
- Temporary Residents working in Canada with a work permit under the Live-In Caregiver program or
- For the Canadian orientation Abroad initiative, a foreign national for whom a Permanent resident visa has been issued; or a foreign national who has been informed, by a letter of confirmation from Citizenship and immigration Canada, of the approval of his/her temporary Worker application under the Live-in-caregiver program
